PRODUCT NOTES
Caran d'Ache ballpen is an item in the Made with Care range. Its form and intended use support coffee preparation and the related routine.
The exact version is identified by item number 133492. Material, capacity and care details are listed in the specifications.
Clean all food-contact parts according to the care instructions before first use.
We deliver only to addresses in Switzerland and the Principality of Liechtenstein. Standard delivery is the only service offered; there is no express, timed or collection option.
Standard delivery is free for every order. No delivery charge is added at checkout.
Orders are processed Monday to Friday within 1–2 working days. Once handed to the carrier, estimated transit is 3–14 working days. Weekends and public holidays are excluded.
Customers must provide a complete deliverable address. Report visible transport damage with the order number and photographs so the case can be assessed.
A return may be requested within 30 days of receipt. Contact support@daneacapital.ch with the order number before sending anything back.
Products must be complete, clean and, where possible, in their original packaging. Opened food products and coffee capsules can only be returned if defective or incorrectly supplied.
Customers pay for voluntary return delivery. For damaged, defective or incorrect goods, reasonable return costs are covered after review. Return address: Danea Capital GmbH, Worbstrasse 201, 3073 Gümligen, Switzerland.
After receipt and inspection, an approved refund is initiated within 7 working days through the original payment method. Bank processing time may be additional.
Visa, Mastercard and TWINT are available at checkout. The methods displayed there match this policy.
Card and TWINT payments are handled through the connected payment provider. Full card or TWINT access data is not stored by this shop.
All prices are in Swiss francs and include applicable Swiss VAT. Checkout shows the items, total and free standard delivery before submission.
An order is paid only after payment status is confirmed successfully. If payment is cancelled or declined, the status remains open or failed and it is not dispatched as a paid order.
